Talk to
the desk

Support, partnerships, press or a question about how a decision was reached — it all lands with the same team that built the engine. One inbox, one business day.

Write to us Read about us

01 — Channels

Pick the line that fits the question

Every message
reaches a human.

No ticket maze, no bot replying to a bot. Support, sales and press all route to the same small team — the people who actually write the risk layers answer you.

24hrs max

Typical first response on any channel during working days. Urgent trading issues jump the queue.

Mon–Fri 10:00–19:00 IST

1inbox

Support, partnerships and press — one address, sorted on arrival, no duplicate forms.

hello@clickase.in India

02 — Write

Send the details once. We pick it up from there.

Before you write

What
helps us
help you

If it is about a specific trade or a bot decision, include the bot name, the pair and roughly when it happened. Every decision is in the audit trail — with those three details we can pull the exact record and answer properly instead of guessing.

Account & billing

Plan changes, GST invoices, trial extensions and login issues on your Clickase account.

Trading & decisions

Why a trade fired, why one was vetoed, or why the loop halted — with the audit record to back the answer.

Partnerships

Exchanges, data providers, content collaborators and integration proposals.

Press

Interviews, briefings and product facts. We will confirm numbers before you publish them.

Direct line

Three fields and a message — no account, no ticket number. Pick the topic and it reaches the same inbox the team answers from.

Name

Topic

Message 0 / 4000

03 — FAQ

The four questions that arrive most

No. Question Answer Topic

01 Is my capital safe? Your funds stay in your own CoinDCX account — Clickase only places orders through API keys with trade permission, never withdrawal. Security

02 Can the AI lose everything? No. Daily loss caps, max drawdown limits and a circuit breaker after five consecutive losses are hard-coded and cannot be overridden by the model. Risk

03 How do I cancel? Cancel from your dashboard or write to us — either way it takes effect immediately, no retention call, no notice period. Billing

04 Do you guarantee returns? No, and be wary of anyone who does. Trading involves risk of loss. What we promise is process: documented decisions, enforced limits and a full audit trail. Policy

Paper first · Live when ready

Rather see it than ask about it

The fifteen-day paper trial answers most questions faster than we can. Full council, full audit trail, no card.

Start free trial Launch dashboard